New Features in Microsoft Lync 2013
After extensive research on the latest upcoming release of Microsoft Lync, here is a summary of the new features you will find in the updated platform. Roles The monitoring and archiving role has been...
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Microsoft Lync 2010 and Interactive Intelligence 4.0 Integration
Since Microsoft has positioned and focused Lync 2010 as an enterprise solution it has no scalable contact center solution. Lync 2010 provides a fantastic client that allows users to quickly see...
View ArticleLogitech BCC950 ConferenceCam
Logitech recently released its first Conference Room Camera with support for Lync. I received one almost immediately. Setup was relatively straight forward. It is a simple plug and play device and...
View ArticleHow to remedy anonymous calls rejected by Lync when using AudioCodes Gateways
When a call comes in from the PSTN with just anonymous for the FROM line (excerpt from SysLog) 29d:10h:35m:33s INVITE sip:+19528926910@10.10.10.1;user=phone SIP/2.0 Via: SIP/2.0/TCP...
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Pool Pairing with Lync 2013
With the release of Microsoft Lync 2013 we have some new topology options, including pool paring. Pool pairing allows one pool to be the disaster recovery point for another pool. If the pool in one...
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